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Page 1
Shipped
goods
- Return Policy
- Return RA
- Cancellations
Page 2
In-store
policy & pickup |
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Our Return Policy for Shipped Orders: |
For orders placed via
phone or internet and shipped out to customer.
(for our return policy for in-store purchases, please
see page 2) |
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To be eligible all goods must be in
original condition, tags attached and packaging all present and a Return
Authorization number obtained.
Regular priced merchandise
Sale Merchandise & Special
orders
Exceptions: Items such as
diapers, underwear, tights, soothers, & baby bottles are not returnable.
Formalwear:
The inventory hang tag needs to be still
attached to the garment. Once removed, the garment is
considered worn & therefore not returnable. |
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Return Authorization/Request:
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Please contact our store
within
10 days of delivery* of merchandise
for a Return Authorization (RA). Returns will not be accepted
without one.
Tip: We recommend that you call our store to ensure your RA
is received within the 10 day requirement.
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Merchandise must be shipped (post
marked) within 7 days of Return Authorization date.
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All returned merchandise
must be in their original condition, tagging attached and
packaging.
Formalwear: For exchanges, the inventory hang tag needs to
be still attached to the garment. Once removed, the garment is
considered worn & therefore not returnable.
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The customer is responsible for shipping costs (original and
return).
You will be asked to provide and
include in your shipment:
Sorry, No returns without authorization
will be accepted.
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Cancellation or Changes to your Shipped Order:
Changes or
cancellations to your order must be made within the same
day you place your order, before we close our retail store (refer to our business hours).
You will need to call
us during business hours at
250-754-3933.
Sorry we don't
accept emails, as they might not be received or read
prior to shipment of goods.
Customers who email in their
orders, your order will not be "placed" until you receive confirmation
by telephone or email. |
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For returns please note:
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COD's or COLLECT
shipments will not be accepted.
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We suggest you insure the
merchandise, as we are not responsible for lost shipment of returned
goods.
We are not responsible for goods that are packed poorly resulting in
damaged packaging or goods.
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For your
refund or exchange to be accepted please contact our store first
before returning your goods as you will need to have a return
authorization #
* the delivery date
provided by the shipping company.
Errors:
Errors in shipments of goods, as not
stated in your order, will be returned at our expense. We double
check all our orders prior to shipment to ensure that your order is
correct.
Defective merchandise:
Please contact us within 10 days of
delivery to make arrangements for a replacement & shipping
instructions.
Thanks!
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